PRIVACY POLICY 

Last Updated: 18 March 2026

Welcome to The Mama Bestie! Your privacy matters deeply to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit themamabestie.com, purchase our services, or interact with us online. Please read it carefully.

1. Who We Are

The Mama Bestie is a holistic baby and toddler sleep coaching business operated by Ashley Hann. We provide sleep coaching services, digital products, and educational resources for families with young children.

2. Information We Collect

Information You Provide Directly

• Name and email address (when you opt in to our email list, purchase a product, or contact us)
• Billing and payment information (processed securely through Kajabi and/or Stripe or PayPal — we do not store your full card details)
• Information about your child (age, sleep situation) that you share when booking a consultation or completing intake forms
• Any messages or inquiries you send us through contact forms or email

Information Collected Automatically

When you visit our website, we and our third-party tools may automatically collect:

• IP address and general location
• Browser type and device information
• Pages visited, time spent on pages, and referring URLs
• Clicks, scrolls, and other engagement data

Cookies and Tracking Technologies

Our website uses cookies and pixels, including:

• Essential cookies: Required for the website to function (e.g., shopping cart, login sessions)
• Analytics cookies: We use tools such as Google Analytics to understand how visitors use our site, so we can improve it 
• Marketing pixels: We use ad pixels to serve relevant advertisements to people who have visited our site and to measure the effectiveness of our ads
• Platform cookies: As our website is hosted on Kajabi, Kajabi may set cookies to enable platform features such as checkout, member areas, and course access You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our site. You can also opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info.

3. How We Use Your Information

We use your information to:

• Deliver services you've purchased (sleep coaching programs, digital products, courses)
• Send you emails you've subscribed to, including newsletters, tips, and promotional offers
• Process payments and manage your account  
• Respond to your questions and provide customer support
• Improve our website, content, and services based on how visitors interact with them
• Run targeted advertising campaigns on social media platforms 
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share it with trusted third-party IT service providers who help us operate our business, including (but not limited to):

• Kajabi (website hosting, course delivery, checkout, email): kajabi.com/privacy
• Stripe (payment processing): stripe.com/privacy
• Meta / Facebook (advertising pixels and analytics): facebook.com/privacy
• Google (Analytics, advertising): policies.google.com/privacy
• Email marketing platforms (e.g., Flodesk)

These providers are contractually required to keep your information confidential and use it only to provide services to us. We may also disclose your information if required by law.

5. Children's Privacy

Our services are directed toward parents and caregivers — not to children. While we do collect information about your child for the purpose of delivering sleep coaching services (such as your child's age and sleep patterns), this information is provided by you as the parent/guardian and is used solely to deliver the service you have requested.

We do not knowingly collect personal information directly from children under the age of 16.

6. Email Communications

If you subscribe to our email list or purchase from us, you will receive emails from The Mama Bestie. You can unsubscribe at any time by clicking the 'unsubscribe' link at the bottom of any email. Even if you unsubscribe from marketing emails, we may still send you transactional emails related to your purchases.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. If you would like us to delete your information, please contact us at [hello@themamabestie.com].

8. International transfers of personal information

The personal information we collect is stored and processed where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.

9. Your Rights

Depending on your location, you may have the right to:

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches: We will comply laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

10. Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

11. Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or loss. Our website is hosted on a third-party platform, which maintains industry-standard security practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new 'Last Updated' date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Ashley Hann at The Mama Bestie

Email: [hello@themamabestie.com]

Website: themamabestie.com

TERMS AND CONDITIONS 

Last Updated: 18 March 2026

Please read these Terms and Conditions carefully before using themamabestie.com or purchasing any of our services or products. By accessing our website or making a purchase, you agree to be bound by

these terms.

1. About The Mama Bestie

The Mama Bestie is a holistic baby and toddler sleep coaching business operated by Ashley Hann. We offer sleep coaching services, digital products, online courses, and educational content for parents and caregivers.

2. Acceptance of Terms

By using this website, subscribing to our email list, or purchasing our products or services, you confirm that you are at least 18 years of age and agree you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

If you do not agree, please do not use our website or services.

3. Services and Products

Sleep Coaching Services

The Mama Bestie provides holistic sleep coaching guidance for babies and toddlers. Our services may include 1:1 consultations, group programs, digital guides, and courses.

Important: The information and guidance provided by The Mama Bestie is for educational and informational purposes only. It does not constitute medical advice and is not a substitute for the advice of a qualified healthcare provider. Always consult your child's pediatrician or healthcare provider before making changes to your child's routine, especially if your child has any medical conditions.

Digital Products and Courses

Digital products (including downloadable guides, PDFs, and online courses) are delivered via our third-party IT platform. Upon purchase, you will receive access details by email.

4. Payment

All prices are listed in USD (or as specified) and are subject to change. Payments are processed securely through Kajabi and/or Stripe or PayPal. By completing a purchase, you authorize us to charge the payment method provided. You are responsible for any taxes applicable to your purchase in your jurisdiction.

5. Refund Policy

Due to the nature of digital products and the immediate access granted upon purchase, all sales of digital products, downloadable guides, and online courses are final and non-refundable, unless otherwise stated at the time of purchase.

For 1:1 coaching packages or other services, refund terms will be outlined in your service agreement or at the time of booking. Please review these terms carefully before purchasing.

If you have a question about a specific purchase, please contact us at  hello@themamabestie.com and we will do our best to work with you.

6. Intellectual Property

All content on themamabestie.com — including text, graphics, logos, images, videos, course materials, downloadable guides, and other materials — is the exclusive intellectual property of The Mama Bestie and is protected by copyright law.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any of our content without our prior written permission. Personal, non-commercial use is permitted.

Purchasing a product or course does not grant you the right to resell, share logins, or distribute our materials to others.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by The Mama Bestie at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

7. Disclaimer of Warranties

Our website and services are provided 'as is' and 'as available' without warranties of any kind, express or implied. We do not guarantee that our website will be error-free, uninterrupted, or that results obtained from using our services will be accurate or reliable. Sleep coaching results vary by individual child and family. We cannot guarantee specific outcomes from our coaching services or programs.

8. Limitation of Liability

To the fullest extent permitted by law, The Mama Bestie shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products — including, but not limited to, reliance on any information provided. Our total liability to you for any claim shall not exceed the amount you paid for the product or service in question.

9. Testimonials and Results

Any testimonials, success stories, or before-and-after results shared on our website or social media represent individual experiences and are not a guarantee of results. Your experience may differ depending on your child's temperament, age, health, and your consistency with the program.

10. Affiliate and Sponsorship Disclosure

From time to time, we may recommend products or services. Some of these may be affiliate links, meaning we receive a small commission if you purchase through our link, at no additional cost to you. We only recommend products we genuinely believe in.

11. Third-Party Platforms

Our website is hosted on Kajabi. Your use of our platform is also subject to Kajabi's terms of service. We are not responsible for any third-party platforms, services, or websites linked from our site.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy at themamabestie.com/privacy-policy.

13. Modifications

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with a new 'Last Updated' date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated terms.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Newfoundland and Labrador, Canada. Any disputes arising under these terms shall be resolved in the courts of that jurisdiction.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Ashley Hann

Email: hello@themamabestie.com

Website: themamabestie.com

COOKIE POLICY 

Last Updated: 18 March 2026

This Cookie Policy explains what cookies are, which cookies we use on themamabestie.com, why we use them, and how you can manage your preferences. By continuing to use our website, you consent to our use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, phone, or tablet) when you visit a website. They are widely used to make websites work properly, improve performance, and provide information to website owners. Cookies cannot run programs or deliver viruses to your device. Similar technologies like pixels, web beacons, and tags work in a comparable way and are also covered by this policy.

2. Cookies We Use

Essential Cookies

These cookies are necessary for our website to function. They cannot be switched off. They are typically set in response to actions you take, such as logging into your account, adding items to a cart, or completing a purchase.

• Session cookies: Enable you to log in to your member area, access purchased courses, and complete checkout
• Security cookies: Help protect against fraud and unauthorized access
• Load balancing cookies: Ensure the website runs smoothly across servers

Performance Cookies

Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.

Marketing & Advertising Pixels

These cookies and pixels are set by our advertising partners. They track your visits to our website so we can show you relevant ads on other platforms, and so we can measure how effective our advertising is. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences or displaying embedded content.

• Preference cookies: Remember your settings and choices on our site
• Embedded content cookies: If we embed videos (e.g., YouTube) or other third-party content, those providers may set their own cookies

3. Cookie Duration

Cookies fall into two categories based on how long they last:

• Session cookies: These are temporary and are deleted when you close your browser
• Persistent cookies: These remain on your device for a set period (or until you delete them) and are reactivated each time you visit our site. Most analytics and advertising cookies are persistent

4. Third-Party Cookies

Some cookies on our site are set by third-party services. We do not control these cookies and they are governed by the privacy policies of those third parties.  

5. Our third-party privacy promise: 

We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.

6. How to Manage Cookies

If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie.

If you browse websites from multiple devices, you may need to update your settings on each individual device.

Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.

7. Consent

By continuing to use themamabestie.com after seeing this Cookie Policy, you consent to our use of cookies as described above. 

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or the cookies we use. We will post any updates on this page with a new 'Last Updated' date. We encourage you to check back periodically.

Contact Us

If you have any questions about our use of cookies, please contact us: 

Email: hello@themamabestie.com